Terms of Service

• You must be at least 16 years old to use the Service. If you are under 18, you represent that you have permission from a parent or legal guardian.
• You must provide accurate account information and keep it current.
• You are responsible for all activity under your account and for keeping your login credentials secure.
• You may not share accounts or access the Service in a way intended to bypass limits.
• One person may maintain one Memoa account.

Memoa grants you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal personal or professional documentation purposes, subject to these Terms.

Memoa and its licensors retain all rights, title, and interest in and to the Service, including software, designs, and trademarks, except for your content.

You grant Memoa a limited license to host, store, process, and display your content (“User Content”) solely to provide and improve the Service for you. This license ends when your User Content is deleted from the Service, except for limited retention as described in our Privacy Policy.

You are responsible for your User Content and represent that you have all rights needed to submit it and that it does not violate law, confidentiality obligations, or third-party rights.

The Service may use AI systems to generate draft extractions and draft outputs based on your User Content.

• AI outputs may be inaccurate, incomplete, or misleading. You are responsible for reviewing and confirming outputs before using them, including before including them in resumes, applications, profiles, or communications.
• Memoa does not verify your claims, does not provide legal, financial, or employment advice, and does not make hiring or employment decisions.
• The Service may rely on third-party AI providers (such as OpenAI). We do not permit your content to be used for AI training.
• We do not guarantee the accuracy, completeness, or fitness of AI-generated content for any purpose.

You agree not to:

• Access or use the Service unlawfully or to infringe others’ rights.
• Upload malware or attempt to disrupt the Service.
• Reverse engineer, scrape, or probe the Service except as allowed by law.
• Use automated means to create accounts, send requests, or overwhelm infrastructure.
• Resell, sublicense, or redistribute access to the Service without Memoa’s written permission.

• The Service offers free and paid tiers. Capture is never blocked — including on the free tier.
• Entitlements are server-authoritative. The user interface reflects current entitlements but does not enforce them independently.
• If you purchase a paid plan, you agree to pay the fees displayed at checkout. Payments are processed by Stripe.
• Subscription fees are generally non-refundable except where required by law or as stated at purchase time.
• You may cancel your subscription at any time. Access to paid features continues until the end of the current billing period.
• We may change prices with at least 30 days’ notice for renewals.

You may export your data at any time. Memoa supports structured export of your professional records so you are never locked in to the platform.

If you provide us with suggestions, ideas, or other feedback about the Service (“Feedback”), you grant us a non-exclusive, worldwide, royalty-free license to use, modify, and incorporate that Feedback into the Service without restriction or obligation to you.

Our Privacy Policy describes how we collect and use information. By using the Service, you acknowledge our Privacy Policy.

You agree to indemnify, defend, and hold harmless Memoa and its officers, directors, employees, and agents from and against any third-party claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your User Content; (b) your use of the Service in violation of these Terms; or (c) your violation of any third party's rights.

• You may stop using the Service or delete your account at any time.
• Memoa may suspend or terminate your access if you materially violate these Terms, if needed to protect the Service or other users, or if required by law.
• Upon termination, your data will be handled in accordance with our Privacy Policy.
• Provisions that by their nature should survive termination (including limitation of liability, indemnification, and dispute resolution) will survive.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” MEMOA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. MEMOA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MEMOA WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL.

MEMOA'S TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) $100 OR (B) THE AMOUNTS YOU PAID TO MEMOA FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

Informal Resolution First

Before starting arbitration, you and Memoa agree to attempt to resolve any dispute informally. You must send a written notice of dispute to legal@memoa.app describing the issue and the relief sought. If we cannot resolve the dispute within 60 days, either party may start arbitration.

Arbitration

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles. Any dispute that is not resolved informally will be resolved through binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules and Mediation Procedures, as applicable. Either party may bring an individual action in small claims court instead of arbitration, as long as it remains an individual case. Either party may seek injunctive relief in any court of competent jurisdiction.

Class Action Waiver

To the fullest extent permitted by law, you and Memoa agree that disputes will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding.

Fees

Memoa will pay AAA's consumer arbitration administrative fees and arbitrator fees as required by the AAA rules for consumer disputes. You are responsible only for any consumer filing fee required by the AAA, unless the arbitrator determines your claims are frivolous.

Opt-Out

You may opt out of arbitration and the class action waiver by emailing legal@memoa.app within 30 days of first accepting these Terms with your name, the email address associated with your account, and a clear statement that you want to opt out of arbitration.

We may update these Terms from time to time. Material changes will be communicated via email at least 14 days before they take effect. Continued use of the Service after changes constitutes acceptance. If you disagree with changes, you may delete your account before the effective date.

For questions about these Terms:

• Email: legal@memoa.app
• Memoa LLC, United States